Refund Policy

At Duty Tracker Pro, we strive to ensure your satisfaction with our services. This Refund Policy outlines the circumstances under which refunds may be provided.

1. Digital Goods Policy

As our products are digital services (subscriptions), they are generally non-refundable once activated. By purchasing a subscription, you acknowledge that digital goods cannot be "returned" and you waive your right to a refund under standard consumer protection laws for digital products.

2. Refund Exceptions

Refunds may be considered only in the following exceptional circumstances:

• Non-delivery of product: If premium features were not unlocked after a successful payment and our support team cannot resolve the issue within 7 days.
• Duplicate payments: If you were charged twice for the same subscription plan due to a technical error.
• Unauthorized charges: If a payment was made without your authorization (proof required).
• Major technical defects: If the App is completely non-functional and our support team cannot provide a fix within 14 days.

3. How to Request a Refund

To request a refund, you must contact us within 48 hours of the purchase date. Refund requests made after 48 hours will not be considered. Please send an email to nitai.grp00@gmail.com with the subject line "REFUND REQUEST" and include:

• Your registered phone number and name
• Transaction ID / Razorpay Payment ID / PayPal Transaction ID
• Plan purchased (Monthly, 6 Months, or Yearly)
• Detailed reason for the refund request
• Screenshot of payment confirmation (if available)

4. Processing Time

Approved refunds will be processed within 7-10 business days to the original payment method. You will receive a confirmation email once the refund has been issued. Please note that banks and payment gateways may take additional time to reflect the refund in your account.

5. Partial Refunds

Partial refunds may be issued for unused portions of subscription periods in exceptional circumstances. The refund amount will be calculated pro-rata based on the remaining days of your subscription. Partial refunds are at our sole discretion.

6. Free Trial and Referral Rewards

Free trial periods and referral reward days are promotional offers and have no cash value. No refunds or compensation will be provided for unused free trial days or unused referral reward days.

7. Chargebacks and Disputes

If you initiate a chargeback with your bank or payment provider without first requesting a refund through our official channels, we reserve the right to permanently suspend your account and pursue recovery of the disputed amount. Please contact us first to resolve any issues.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of the App constitutes acceptance of the modified policy.

9. Contact Us

For refund inquiries or payment-related issues, please contact: nitai.grp00@gmail.com or reach out on Telegram @DutyTrackerProapp.

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